Www.tsantesonline.gr is the online store for the sale of products via the Internet of the company “IPATIOS – Chatziioannou Smaroula”, located at 2 Spandoni Street, PC 54624, THESSALONIKI, with Tax Identification Number 039838727– Tax Office A ‘Thessaloniki.
Product information & availability
Www.tsantesonline.gr tries to make the information and the descriptions of the products of its online store as complete and valid as possible, however, www.tsantesonline.gr is not responsible in case some information or description related to its products are inaccurate, incomplete, out of time updated or with errors that have escaped attention or have occurred unintentionally or due to downtime of the website due to force majeure.
Www.tsantesonline.gr can provide no guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability.
The prices listed in the relevant catalogs under each product include VAT, while www.tsantesonline.gr reserves the right to adjust prices without having the obligation to inform the consumer public.
Limitation of Liability
In no case is the online store www.tsantesonline.gr responsible for claims of legal or civil and / or criminal nature or for any damage (positive, special or negative which is indicative and not restrictive, divisive and / or cumulative loss profits, data, lost profits, monetary satisfaction, etc.) from visitors of the website or third parties due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or information made available by it and / or any unauthorized interference by third parties with products and / or services and / or information made available through it.
Our store, before sending the products, carefully controls the quality and takes care of the packaging. All our products are received by the suppliers packaged but before sending them το you the required check is made so that our services are worthy of your trust. In those cases in which, through our proven fault, products were delivered to you in a different design or size from that of the order or there is a defect, you can return the products and request a replacement or refund, after contacting us to indicate how. at no charge.
The website www.tsantesonline.gr is the official website of the company “IPATIOS – ChatziioannouSmaroula”. All content on the websites posted by the company, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the company “IPATIOS – HatziioannouSmaroula”, and are protected under the relevant provisions of Greek law, European law and international conventions.
Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the real provider of the Content of the websites is prohibited. No part of this site may be reproduced, retransmitted, reposted, disseminated or transmitted, or any other use of the Content in any way or for commercial or other purposes is permitted only with the prior written permission of the copyright holder of the copyright or any other legitimate copyright holder of the copyright.
The names, images, logos and insignia that represent the company and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive marks and insignia of the company “IPATIOS – Hatziioannou Smaroula »And are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, their appearance and display on the websites of the website www.tsantesonline.gr should in no way be construed as a transfer or assignment of their license or right of use.
The users of the online store of www.tsantesonline.gr, accept that they will not use it for sending, publishing, sending by e-mail or transmitting in any other way any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, obscene, libelous, violates someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may harm minors in any way, may not be transmitted in accordance with law or contractual or managerial relationships ( such as internal information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains software viruses or any other code, files or programs, designed to interrupt, damage, destroy or disrupt the operation of any software or hardware intentionally or unintentionally violates the applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store other users’ personal data.
Www.tsantesonline.gr does not control the availability, the content, the personal data protection policy, the quality and the completeness of the services of other web sites and pages to which it refers through “links”, hyperlinks or advertising banners. Therefore, for any problem that occurs during their visit / use, the user must go directly to the respective web sites and pages, which are fully responsible for the provision of their services.
Www.tsantesonline.gr in no case should be considered as accepting the content and services of the web sites and pages to which it refers or that it is connected to them in any other way.
The company “IPATIOS-Chatziioannou Smaroula” makes every possible effort to provide high quality services.
When placing your order you will receive an automated e-mail stating the details of your order. After the process of the order from the online shopping department of the company, you will receive the second confirmation e-mail with the products that will be sent to you. As your order is in progress, you will receive a series of automated emails, which will report the progress of your order.
In case there is a pending issue in your order then a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or when registering the order on our site. There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We urge you to ensure that these emails can reach you and that you keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.
In case of delay of the informative e-mail please check the spam (SPAM or JUNK).
Changes-Returns-Replacement of products
You have the right to return all or part of the order within 14 calendar days from the date you received it.
βBefore returning the products, contact us at tel. 2315507898 or e-mail firstname.lastname@example.org, stating your name and your order code.
Please keep in mind that on their return, the products must be in perfect condition, complete and without damage, as you received them. In addition the special markings (cards, packages, boxes, etc.) must not be removed so that they can be transported safely and without any wear. The returned products must be exactly in the same condition as you received them with the relevant purchase documents. No product can be replaced if it has been used after opening, if the product is not in the same condition as it was delivered or if it has been damaged.
Returns will only be accepted upon our approval. The company is not responsible for any damage or deterioration of the products after their use and is not obliged to replace them. In case a defect is found during the quality control of the returned product, the company must return the parcel back to the customer or contact him to resolve the issue.
In case of product return or replacement, the shipping and receipt costs of the product are on customer’s side.
In those cases in which, through our proven fault, products were delivered to you in a different design or size from that of the order or there is a defect you can return the products and request a replacement or refund, after contacting us to indicate you the procedure, at no charge.
In case of product return where refund is requested (withdrawal), the amount of the refund will be deposited in the bank account from which you initially paid the order or in the one you will indicate to us, in case of cash on delivery or directly to the card you used during your purchase or your PayPal account, depending on how you paid for your original order. Refunds are made within 30 working days from the date of receipt of the products you return. Our company is not obliged to cover the costs charged (according to the usual practice of banks) by the financial institution that the user cooperates with when receiving the refunded amounts.
For the return, change or replacement of the goods, the value stated in the purchase receipt will be taken into account, removing the initial shipping costs of the order (if they were charged)
In any case, the return shipping costs are on customer’s side.
The order can be canceled only if you send us an e-mail by the end of the day on which you placed the order, and if it has not been delivered to a courier company, stating your details and your order number. We will contact you to confirm the cancellation and inform you about the refund of the amount you may have already paid.
Credit card payment
The online store of the company accepts all credit cards Visa, Mastercard, Maestro. For purchases with your credit card, follow the instructions in our online store.
Your order will be forwarded to PIRAEUS bank and the transaction – use of the credit card will be done in the secure transaction environment of PIRAEUS bank.
There you will be asked to fill out the order form, the number and the expiration date of your credit card.
The company <<IPATIOS – ChatziioannouSmaroula>> does not keep credit card numbers. Any credit card transaction is made with PIRAEUS bank and not with the company <<IPATIOS – ChatziioannouSmaroula>>.
In case the order is made on the data and on behalf of a company then the credit card used must be corporate. That is, to have been issued in the data of the respective company. Also during the delivery the authorized holder with his credit card and ID must be present.
Payment upon receipt of the order at your place (cash on delivery):
Pay with the delivery of your order at your place by COURIER.
The cash on delivery method has an additional cost of € 2.00.
Cash on delivery is available for amounts up to € 100.00. For larger amounts one of the other available payment methods must be selected.
By deposit in a bank account:
Prepay your order in the following bank account and send us the copy of the bank payment order to the email email@example.com, stating your name and order number. Upon the receipt of the copy of the bank payment order, we send you your order.
No. Account: 6553127011169
IBAN: GR570 171 5530 0065 5312 7011 169
Payment in the store:
Pay upon receipt of your order from our store.
Valid for the days Monday – Friday and hours 09:00 – 16:30.
Caution. The products you ordered will be available and will be waiting for you in 5 working days.
ORDER-DELIVERY OF PRODUCTS- SHIPPING COSTS
After selecting and seeing in detail the products you are interested in, add them to the cart. To see your cart and proceed to the completion of the order, place the cursor on the top right of the basket icon until a small preview of your order appears and press the option VIEW BASKET or CASH.Then complete your order either by creating an account by filling in the required fields, or – if you already have an account – simply by entering your username or your email and your password. To proceed to the next step, click the button that appears, COMPLETE ORDER.
Fill in the shipping details and billing details, as requested. Also, select the payment method you want by “clicking” on the white box that appears next to each payment method and complete your order by clicking the SEND ORDER button.
Upon successful completion of your order you will see a message on your screen that will give you the code of your order and will inform you of the email address where you will be sent a preview of the order you just made. Example: “YOUR ORDER IS COMPLETED. THANK YOU. Your order number is 71243. Please check your e-mail. We have sent you a confirmation e-mail with the details of your order. “
The delivery of the products can be done in one of the following ways:
– By Courier
-On receipt from our store
For shipments within GREECE, the products are sent via courier company.
Shipping cost: 3, 5 € for orders weighing up to 2 kg and for each additional kilo the charge is 0, 80 € (valid for purchases up to 39 €)
For purchases worth € 40 and over, shipping costs are FREE
The delivery of the products to your place is done with a courier company (courier) within 3 working days. We draw your attention to the fact that in the current conditions due to the pandemic of covid-19 there is a case of significant delay in the execution and delivery of your order as the courier companies are not able to meet the requirements of the period and show great malfunction . Please note the above before placing an order.
Your order may be delayed for the following reasons:
-The product has been delayed by our supplier: In such a case, we will contact you to ask if you want us to deliver the order without this product or to suggest you an alternative. Otherwise we will send you the product you originally ordered, immediately after receiving it in our warehouses.
-The product you ordered has already been removed and is not available: In this case an employee of our company will contact you directly to give you all the alternatives.
-In periods of extreme weather events or strikes as well as in any case of force majeure (including measures to prevent and protect against the spread of covid-19), which may affect the transport and delivery of your order.
-In case it is impossible to communicate by phone and / or by e-mail (e-mail) with you (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. your personal information that you have entered is not properly updated.
The prices listed in the relevant catalogs under each product include VAT, while www.tsantesonline.gr reserves the right to adjust prices without having to inform the consumer public.
CONFIDENTIALITY POLICY – PERSONAL DATA PROTECTION
The European Union has introduced new rules for the protection of personal data, with Regulation (EU) 2016/679, (General Data Protection Regulation – GDPR), which has been in force since 25 May 2018, in order to offer a higher level of protection of natural persons against the processing of personal data concerning them.
Data collection methods
According to Regulation (EU) no. 679/2016 (GDPR), personal data is the data that can be used for the identification of an individual. We collect your personal data that you provide to us exclusively yourself, when you create an account and register as a user on our online platform, when you place an order and purchase a product through the online platform of our website and when you submit requests and messages regarding your service as our customer.
Furthermore, the users of our website are requested to provide us with their personal data and in cases they wish to send an e-mail to firstname.lastname@example.org, when they subscribe to the ‘Newsletter’ of our website in order to receive information from www. tsantesonline.gr and when they send CVs to find a job through our website. In all the above cases the provision of any kind of personal data is done by you voluntarily.
The personal data we process
Our company collects, maintains and processes your personal data only when you yourself voluntarily provide it to us, for the following purposes:
1. For your management as a registered customer and the offer of a personalized experience on our websites, in case you have created an Account.
2. For the completion of orders and contracts for the sale of products through our online store.
3. For Customer Service regarding orders.
4. For our communication with users and the resolution of any disputes.
5. For the provision of customer services, such as the provision of offers and informative e-mails and the information of users for promotions and new products, in case you subscribe to the newsletter of our company.
6. For the extraction of information regarding the use of our website by its visitors, in order to continuously improve it.
7. For research and statistical purposes concerning the operation of our website.
Legal processing bases
Legal processing bases for the data we collect and process are in the case of creating an Account the taking of measures at your request as a Data Subject before concluding a contract. In other words, in order to register as a User on our online platform and place an order as our customer, the processing of your requested personal data is required. We process the data you provide to us when you place a product order for the purpose of executing the sales contract and for fulfilling our legal obligations. We use the information you give us in order to contact you regarding the delivery of the order at your place and for the confirmation and identification of the customer in any necessary case. Finally, receiving data in the framework of customer service is part of the legitimate interests of our company. The continuous improvement of our website and the services provided is also part of the legitimate interests of our company. In other cases, we process your personal data only when you provide it to us voluntarily and only when we receive your free, explicit and fully informed consent. Your consent to the processing of your personal data may be revoked at any time.
Personal data security
Our company in the framework of personal data protection checks at regular intervals the necessity to maintain your personal data and deletes those that it deems useless and not absolutely necessary for processing purposes. Www.tsantesonline.gr is committed to ensuring the security and the integrity of the data it collects about the users of its website and for this reason takes the necessary measures to protect the personal data that you users provide in any way. These measures protect users’ data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. In particular, we protect the security of your information by using software that encrypts and anonymizes the information you enter. The website www.tsantesonline.gr uses the SSL protocol, with 128-bit encryption (the most powerful today), for secure online commercial transactions. This encrypts all of your personal information so that it cannot be read or modified as it is transmitted over the Internet. SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites (websites) to network users and for the encryption of data between network users and network servers (web servers).
An encrypted SSL communication requires that all information sent between a client and a server is encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has been modified during the transfer. In addition, we restrict access to your personal data only to those employees who need to be aware of it in order to perform their professional duties. Your personal data will be processed solely in accordance with our instructions and we are committed to complying with the relevant terms of confidentiality.
Transmission of data to third parties
Our company undertakes not to sell, rent or in any way publish or disclose the personal data of its customers to any third party. We may transfer users’ personal data to legal third parties or natural persons only if:
Explicit consent of customers for the transmission of personal data has been granted.
The transfer of personal data to legal or natural persons who cooperate with our company becomes necessary for the implementation of the wishes and orders of customers within the framework of the contract between us. Legal and natural persons who cooperate with us have the right to process the personal data of users only to the extent that is absolutely necessary for the implementation of the contract.
It is required due to compliance with the relevant provisions of the law and to the competent authorities only.
Data retention period
We will retain your personal information for as long as you are subscribed to our Website Newsletter and until our email communication is completed. We delete your personal data after the revocation of the given consent or after the lapse of one (1) year from the sending of the last informative or communication e-mail.
Our company in order to ensure your optimal navigation on our website uses the ‘cookies’ technology. Cookies are small text files that contain information stored on your computer’s hard drive while you browse our website and can be removed at any time. We use ‘cookies’ to be able to distinguish you from other visitors, to record your IP address and the way you use our website, as well as to facilitate your access to all the functions of our website. The use of ‘cookies’ allows us to collect information for statistical and advertising purposes, but mainly to personalize your browsing experience, storing your preferences. No cookies are placed on your devices, except for the necessary cookies, without or before you give us your consent. You can turn off cookies at any time, easily through the browser options but if you do, we will not be able to record your purchases or allow you to make a purchase from our site or we will not be able to provide you with optimal access to all the functions of our website. All statements of consent for the ‘cookies’ provided through our website are kept in parallel and in writing and are stored in a safe place. Finally, we would like to inform you that every 12 months from your last visit to our website, the validity of any consent given will expire and new ones will be requested.
Our company sends newsletters to the users of our website at regular intervals. By creating your profile on our website, you are automatically included in the list of recipients of newsletters to the e-mail you declare. In each newsletter you have the option to stop sending a newsletter to you if you wish, with a relevant link at the end of each e-mail. Finally, our company reserves the right to delete any recipient from the newsletter lists. For any issue that may arise as well as for any relevant information regarding the operation of the newsletters, please contact us. The update from www.tsantesonline.gr, is done only if you choose it and for as long as you wish. On the contrary, in case you have placed an order on www.tsantesonline.gr, we send automated informative messages (e-mail) about the progress of your order.
There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. These emails please ensure that they can reach you and keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant emails, in accordance with the general terms governing our transactions, to let us know without delay.
The company is not responsible if the newsletters are not delivered to their destination, although it makes every possible effort with ISP’s (Internet Service providers) for the delivery. Newsletters can end up in the spam folder, so please check regularly that they are not stored there.
Messages in contact form
By submitting your message in a contact form to our company and by clicking (“checking”) on the indication “I CONSENT”, you accept the terms regarding the use of your e-mail and your name by our company. We undertake not to use this information for commercial purposes by transferring it to third parties. In case you do not want us to preserve your personal information we have obtained through the use of the contact form, you can request their deletion.
You may opt to place an online order as a regular visitor-customer. In this case, your personal data will be kept in the file of our online store until the completion of your order, with the sole exception of the transaction data that will be kept for as long as the current tax legislation provides and for as long as it is required for the execution of the sales contract.
Links, Hyperlinks & Banners
We do not knowingly process any information from any person under the age of 15. Our site is aimed exclusively at people who are over 15 years old. If you are under 15, do not use or provide any information on this site. If we find that we have collected or received personal data from a child under the age of 15, we will delete this information unless express consent or authorization has been given by the child’s guardian.
We respect your right to access, correct, request deletion or request a restriction on the use of your personal information, as required by Regulation 679/2016 GDPR. Without prejudice to specific exceptions, conditions and restrictions provided in the Personal Data Legislation:
You have the right to know what personal information we hold about you and to request the portability of your information. We will provide you with a copy of your personal information in a structured, widely used and readable format upon request.
If your personal information is incorrect or incomplete, you have the right to request their modification or correction.
You may request that we delete your personal information to the extent that it is not necessary for the purpose of processing or when we no longer have the right to process it.
You may ask for the deletion of your personal data to the extent that it is not necessary for the purpose of processing or when we are no longer authorized to process it.
You have the right to revoke your consent to the processing of your personal data, when it is based on your consent.
You have the right to request a restriction on the processing of your personal data as well as to object to their processing, to the extent that the processing is not based on the fulfillment of a contractual or legal obligation on the part of our company.
In the event of the exercise of any of the above rights, the company will take all possible measures to satisfy your request in a timely manner, as specifically defined and under the terms of the Personal Data Legislation, informing you in writing about the satisfaction of your request, or about the reasons that prevent your exercise, or the satisfaction of one or more of the above mentioned rights in accordance with the Personal Data Legislation.
You can exercise your above rights by request at the e-mail address of our company email@example.com. The deadline for the completion of each request is 30 days and there may be an extension of it, upon your relevant information.
According to Regulation no. 679/2016, you have the right, if you consider that your rights regarding the protection of your personal data are violated, to submit a relevant complaint to the Personal Data Protection Authority.
If you have any questions regarding the protection of your personal data or want to exercise your legal rights, please contact the Data Protection Officer of the company, sending a relevant email to firstname.lastname@example.org.
Modification of terms
The online store www.tsantesonline.gr reserves the right to modify or renew the terms and conditions of transactions, without notice, updating this text for any change or addition to the terms.
Applicable law and jurisdiction