The company “IPATIOS-Chatziioannou Smaroula” makes every possible effort to provide high quality services.
When registering your order you will receive an automated e-mail stating the details of your order. After the process of the order from the online shopping department of the company, you will receive the second confirmation e-mail with the products that will be sent to you. As your order is in progress, you will receive a series of automated emails, which will report the progress of your order.
In case there is a pending issue in your order then a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site. There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We urge you to ensure that these emails can reach you and that you keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.
In case of delay of the informative e-mail please check the spam (SPAM or JUNK).
CHANGES-RETURNS-REPLACEMENT OF PRODUCTS
You have the right to return all or part of the order within 14 calendar days from the date you received it.
Before returning the products, contact us at tel. 2315507898 or e-mail firstname.lastname@example.org, stating your name and your order code.
Please keep in mind that on their return, the products must be in perfect condition, complete and without damage, as you received them. In addition the special markings (cards, packages, boxes, etc.) must not be removed so that they can be transported safely and without any wear. The returned products must be exactly in the same condition as you received them with the relevant purchase documents. No product can be replaced if it has been used after opening, if the product is not in the same condition as it was delivered or if it has been damaged.
Returns will only be accepted upon our approval. The company is not responsible for any damage or deterioration of the products after their use and is not obliged to replace them. In case a defect is found during the quality control of the returned product, the company must return the parcel back to the customer or contact him to resolve the issue.
In case of product return or replacement, the shipping and receipt costs of the product are on customer’s side.
In those cases in which, through our proven fault, products were delivered to you in a different design or size from that of the order or there is a defect you can return the products and request a replacement or refund, after contacting us to indicate you the procedure, at no charge.
In case of product return where refund is requested (withdrawal), the amount of the refund will be deposited in the bank account from which you initially paid the order or in the one you will indicate to us, in case of cash on delivery or directly to the card you used during your purchase or your PayPal account, depending on how you paid for your original order. Refunds are made within 30 working days from the date of receipt of the products you return.Our company is not obliged to cover the costs charged (according to the usual practices of banks)by the financial institution that the user cooperates with when receiving the refunded amounts.
For the return, change or replacement of the goods, the value stated in the purchase receipt will be taken into account, removing the initial shipping costs of the order (if they were charged).
In any case, the return shipping costs are on customer’s side.
The order can be canceled only if you send us an e-mail by the end of the day on which you placed the order, and if it has not been delivered to a courier company, stating your details and your order number. We will contact you to confirm the cancellation and inform you about the refund of the amount you may have already paid.