Credit Card Payment
The online store of the company accepts all credit cards Visa, Mastercard, Maestro. For purchases with your credit card, follow the instructions that you can find in our online store. Your order will be forwarded to PIRAEUS bank and the transaction – use of the credit card will be done in the secure transaction environment of PIRAEUS bank. There you will be asked to fill out the order form , the number and expiration date of your credit card. The company “IPATIOS – ChatziioannouSmaroula” does not keep credit card numbers.Any credit card transaction is made with PIRAEUS bank and not with the company “IPATIOS – ChatziioannouSmaroula”. In case the order is made on the data and on behalf of a company then the credit card used must be corporate. That is, to have been issued in the data of the respective company. Also during the delivery the authorized holder with his credit card and ID must be present.
Payment upon receipt of the order at your place (cash on delivery):
Pay with the delivery of your order at your place by COURIER.
The cash on delivery method has an additional cost of 2,00€.
Cash on delivery is available for amounts up to 100,00€. For biggrer amounts one of the other available payment methods must be selected.
By deposit in a bank account:
You can prepay your order in the following bank account and send us the copy of the bank payment order to the email info@tsantesonline.gr, stating your name and order number. Upon receipt of the copy of the bank payment order, we send you your order.
HATZIOANNOU SMAROULA
No. Account: 6553127011169
IBAN: GR570 171 5530 0065 5312 7011 169
PIRAEUS BANK
Payment in the store:
Pay upon receipt of your order from our store.
Valid for the days Monday – Friday and hours 09:00 – 16:30.
Caution!! The products you ordered will be available and will be waiting for you in 5 working days.
ORDER-DELIVERY OF PRODUCTS- SHIPPING COSTS
Checkout:
After selecting and seeing in detail the products you are interested in, add them to the basket, to see your basket and proceed to the completion of the order, place the cursor on the top right of the basket icon until a small preview of your order appears and press the option VIEW BASKET or CASH.
Then you can complete your order either by creating an account by filling in the required fields, or – if you already have an account – simply by entering your username or email and your password. To proceed to the next step, click the button that appears, COMPLETE ORDER.
Fill in the shipping details and billing details, as requested. Also, select the payment method you want by clicking on the white box that appears next to each payment method and complete your order by clicking the SEND ORDER button.
Upon successful completion of your order you will see a message on your screen that will give you the code of your order and will inform you of the email address where you will be sent a preview of the order you just made. Example: “YOUR ORDER IS COMPLETED. THANK YOU. Your order number is 71243. Please check your e-mail. We have sent you a confirmation e-mail with the details of your order. “
Products delivery:
The delivery of the products can be done in one of the following ways:
– By Courier
-On receipt from our store
Shipping charges;
For shipments within GREECE, the products are sent via courier company.
Shipping cost: 3,5 € for orders weighing up to 2 kg and for each additional kilo the charge is 0,80 € (valid for purchases up to 39 €)
For purchases worth € 40 and over, shipping costs are FREE
The delivery of the products to your place is done with a courier company within 3 working days. We draw your attention to the fact that in the current conditions due to the covid-19 pandemic there is a case of significant delay in the execution and delivery of your order as the courier companies are not able to meet the requirements of the period and show great malfunction. . Please note the above before creating an order.
Order delay
Your order may be delayed for the following reasons:
-The product has been delayed by our supplier: In such a case, we will contact you to ask if you want us to deliver the order without this product or to suggest you an alternative. Otherwise we will send you the product you originally ordered, immediately after receiving it in our warehouses.
-The product you ordered has already been removed and is not available: In this case an employee of our company will contact you directly to give you all the alternatives.
-In periods of extreme weather events or strikes as well as in any case of force majeure (including measures to prevent and protect against the spread of covid-19), which may affect the transport and delivery of your order.
-In case it is impossible to communicate by phone and / or by e-mail (e-mail) with you (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. that you have entered are not properly updated.
NOTE:
The prices listed in the relevant catalogs under each product include VAT, while www.tsantesonline.gr reserves the right to adjust prices without having to inform the consumer public.